FAQs

Shipping & Delivery

Shipping

Free shipping to selected countries

When will you dispatch my order?

Damages

Delivery

How do I check the delivery lead time of a product?

Can I choose a specific delivery date?

When will my order be delivered?

How can I track my order?

I ordered multiple items, but I only received 1, where are my other items?

Some of my product items are missing – what do I do?

The product I received does not match the description. What can I do?

I haven’t received my order. What can I do?

Payments

Payment Methods

What are the available payment methods?

Will I receive communication if my payment fails or is successful?

Which credit cards are accepted for payment?

Returns, Cancellations and Refund Policy

Returns and Refund Policy

Returns & Exchanges

Valid Return Requirements

Cancellations and Refunds

Payment Refunds

How do I get my refund by credit/debit card?

Why is the refund amount lower than I expected?

Checkout and Accounts

Checkout Process

Do I need to register with Gearscoot to make purchases at checkout?

Your Account

I’ve forgotten my password, what do I do?

What’s the difference between registering for an account and a guest account?

How do I close my account?