Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The drone is very fun! It is nice and light. The lights on the drone make it easy to tell what is the front and back which helps to not get confused while controlling it, and it shows you when the batteries are low. The drone also comes with two batteries so you don’t have to wait for it to recharge. The take off/landing button is nice, and the emergency stop button helps. The app function is really cool being able to take photos and record videos with good quality. Overall a great product that I would recommend.
Customer –
I was so excited for this drone to arrive at my house. I is very light weight and easy to assemble. The build in camara takes really good quality picture. I recommend for the person who loves toys specifically flying and controlling.
Customer –
Very happy with this purchase. The 2nd one I ordered in 2 weeks. Great for first time drone lik
Customer –
This drone exceeded my expectations. I’m impressed with the camera on this drone. Handles real nice. Definitely read the instructions if you’ve never flown a drone before.
Customer –
great product! i bought this drone for my nephew who all but mastered it the first time out. despite the rookie pilots flying the drone it’s clear and steady. the drone is good quality and really easy to fly.
Customer –
I am using it just for fun, but it is also really useful for Photos and Videos from Air. The driving pleasure with this model, as well as the ease of operation convinced me good. The drone response quickly to the movement and I liked the quality of pictures
Customer –
Its good drone for a beginner, its my first drone. Came as discribed, works great also survived after many times of crashes and no problem.
Customer –
Had a lot of fun flying this around the yard. Drone was built very sturdy. Crashed it a few times and it came out undamaged. Very surprise by how good it was
A***k –
Heb de drone binnen gekregen
P***o –
I put I on charge and this happend, how is it impossible, and the qr code I can’t scan it to controle the camera the qr code is to small to scan