Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***u –
too good too sweet and delivered too fast. 14 days to nigeria. i recommend store
T***n –
Fast shipping and product as described – recommended store
M***y –
excellent headphones. good build quality. comfort good sound. long battery life. sound cancellation and insulation is decent
J***n –
شكل السماعة جيد لكن يوجد مشاكل في البلوتوث في خارج البيت عند وضع الهاتف في جيبك ويصدر بعض الضوضاء في حال عدم تشغيل الموسيقى . البائع جيد لكن لايساعد في حل النزاع بطريقة مرضية
S***d –
Great trader. Very nice headphones. Thanks
M***n –
For the prise these are great headphones! Nice package, descent build quality and clear, detailed sound. the noise canceling might not be complete but sensible. The product was shipping faster than expected.
U***r –
very good enjoying it
H***l –
It took very long tie to clear Dutch customs, but besides that the headset comes very close to Bose noise canceling headsets which costs about € 300 en this one was around € 50. So very high value for the money, very comfortable fit to my head at least 🙂 Highly recommended!!!!
Customer –
I received this item in less than 20 days. This is super fast. The ANC us dope and the bass too. Very nice product from Anker! I recommend this product 100%
M***a –
tout ok bon vendeur venir rapidement pas essayé encore voir si il donne un bon son je donnerai des nouvelles dans les prochaines semaines
E***v –
Arrived within 10 days to Belgium. Best ANC headphone on the market imo! Sound quality and anc is comparable with Bose QC35 and Sony WH1000XM2. It feels lighter than the Bose and the ear padding the softer. And it costs just a fraction of the price! Get it! You will not regret it!
A***r –
Awesom
S***r –
It’s as described & is comfortable to wear & with a real descant sound, just what I was looking for. I highly recommend Anker Bluetooth
M***n –
Noise cancellation could be slightly better, but you cannot compare this to the price of a Sony equivalent which is 200 USD more expensive! Value for money!!!! Thanks!