Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***r –
The store is attentive and sociable. The bike is good. The front fork works fine, but knocks on the reverse. Rear shock absorber-cool: soft and elastic. In general, everything works, but requires tuning.
U***r –
“Fast delivery and no import tax to My country . looks amazing very cool bike.The tires are very large, I estimate more than 10CM It is bigger than imagined, I don’t think it meets minors below 160CM. Suitable for 178-206CM . on a flat road throttle 0-40kmh, but on steep slope max 38Kmh. This also meets the power performance of the 500W motor. the PAS is very efficient. this was mainly flat with a few hills to get over, which were effortless.Highly recommended! you will not find better price quality!”
U***r –
Excited, incredible, the electric bike is cooler than the photo display (the fender has a little scratch, but it doesn’t matter, I can accept it). Workmanship details and paint are perfect, powerful power 500W, I 186CM and 109KG, speed up to 39kmh. Brake brake is sensitive, battery can be unloaded and charged separately, the instrument function is relatively simple, only speed display, mileage display, power display and gear display There is no temperature and time display, maybe I will modify the meter. Overall, I am very satisfied with this price quality.
U***r –
The electric bicycle arrived in good condition, the package was well protected, the headlights had a little crack (the store promised to send me new headlights), everything was the same as the seller described, the pedals were not folded and the front forks were shock-absorbing and there was no switch. It took a total of 39 days to arrive, free customs clearance and customs duties.
U***r –
Absolutely perfect! The store’s service attitude is very good, and quickly respond to my questions. The tires are very large and even exceed the tires of motorcycles. The surface pattern design has a strong grip, so it is more suitable for use on beaches, snow and mountain roads. The power motor is 500W, and the speed is also very fast. There are 6 speed gears in total, which makes it ready to show beasts or gentle qualities. Thanks and recommendations!