Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***n –
just like the picture. it’s rubber, but that’s what I was expecting. thank you!
U***m –
love it
B***o –
I was expecting them to be a little different. they’re somewhat cartoonish.
U***r –
very nice quality, flexible and protects my phone! just like the picture and the shift in colors is amazing! very happy with this! shipped early
J***o –
Extremely pretty. Doesnt seem like itll protect my phone much but I love how it looks
Customer –
love this case, very pretty! would order from this store again, and recommend friends to order! thank you!!
I***z –
me encanto… im so happy 🙂
Customer –
Love it!
Y***n –
ok i guesse
S***y –
4 Stars, since this phone case is a great deal for the price. I really do love it! But that doesn’t mean it’s perfect, or exactly like the description. It’s just really good for the price. It easily scratches so be careful with where you lay it store your phone when you’re not using it. The marble background is actually a bit blurry. But the silver/holographic design helps disguise that. The holographic design sometimes only looks silver. It depends on how the light hits it. Some areas on the outer edges are a little rough, but nothing to worry about. It fits my phone perfectly. The design is a tiny bit too small, so it covers about 95% of the back of my phone. But it’s not really noticeable. Overall it’s a really good deal and looks great unless you look very closely! lol Shipping was slightly long but not too bad. Took close to 4 weeks to arrive.
D***l –
randjes niet heel netjes afgewerkt van de afbeelding
I***f –
It fits perfectly and is as beautiful as on the pictures
Customer –
Very nice case. Easily scratched though
M***J –
h
L***s –
fast shipping and as described, very happy 🙂
V***e –
super
Customer –
Very cute and okay quality. just like picture
S***n –
super Snel ondvangen en precies zoals op de foto
C***i –
alles super
N***y –
great just like pictured
N***w –
gorgeous phone cover !
Customer –
as discribed
G***n –
Excellent, just like the picture.
Customer –
Nice cover for my S7. Nice colors and it fits my phone very well. Fast shipping and good price
D***n –
Very nice cover, feels good, fits perfectly and has a nice holographic pattern!
Y***r –
love it!!
O***n –
Wonderful it looks as the description and fits perfect.
Customer –
very nice case
J***k –
Cute case only took a month to get here but looks like the picture
M***N –
same as photo thanks
Customer –
Alles Bestens
Customer –
really good quality:)
V***g –
ordered August 22, received on September 19. product as described but was hoping for slightly thicker TPU.
M***f –
Love it and it arrived in 9 days!!!