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Shipping & Handling:
We will specify the shipping courier in every listing, mostly we ship by airmail. Delievery time pls refer to below table: **Pls note that delievery time may vary. Especially during peak times. Shipping to some countries is faster while to some other countries may take longer time to arrive due to strict customs clearance. If you do not receive your order on time, pls contact us first and let us help you to do the investigation. Your understanding and cooperation is highly appreciated.Notes:
1. Import duties, taxes and/or any local charges are not included in the item price or shipping freight charges. All such charges incurred shall be on buyers’ account.
2. Pls check with your customs office to determine what these additional costs will be before buying. Prices in our online store do not include any tax, duties or other charges, buyer should know their import regulations.
3. We are NOT responsible for any delay or item missing during delievery inlcuding but not limited to customs postage checking, strike, force majure etc.
4. If your purchased items are returned to us due to destination countries’ customs or postal office, we will resend but buyers have to pay the shipping cost incurred.
5. We normally mark your item as GIFT, declared value normally less than USD$30 on waybill in order to reduce or void your import tax. If you have any specific requirements in customs declaration, pls notify us when you order.
Warranty & Return Policy:
1. Returns for replacement are permitted and must be initiated by the buyer within 10 days from date of receipt. Buyer should ensure the item is in re-sellable condition. Merchandise damaged or with missing components will not be accepted for replacement.
2. We offer free reparing service within 1 year after the date of purchase. For the first 2 months, we will pay one way shipping cost from China to buyer. After 2 months of purchase, buyer need to pay 2 ways of shipping cost and other charges that may generated. If you would like to return your purchased items for repair/replacement/refund, please kindly contact us before you send it back. Buyer is responsible for the returning shipping cost under any circumstances.
3. The photos displayed on our store is just for illustration purpose only. You need to confirm with us before paying if you have any doubt. For any reason you are not satisfied with your purchase, please contact us by email before leaving a feedback to us. We will try our best to solve the problem once we got your compiment and please check your spam box if you haven’t got our reply within 48 hours.
Feedback:
1. Customers’ satisfaction is our utmost pursuit and the way for us to success, therefore your feedback is very important for us.
2. We appreciate your positive feedback because we think this is a win-win situation.
3. We are willing to solve any problem including defective items or missing items, but please email us for refund or replacement.
4. Please email us before leaving any negative feedback or open any dispute, thank you very much for your kindest cooperation in advance.
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