Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***r –
Доставка быстрая. Пылесос супер. Испробовали всё. Моет отлично. Ковры чистит хорошо.
W***n –
Ok
S***u –
Nice robot
A***o –
O produto corresponde ao descrito, aspira bem e dá para manter o chão limpo, mesmo numa casa com animais. Muito satisfeita com os resultados. Encomenda vem bem acondicionada e foi rápida a entrega.
S***a –
very fast delivery, works very well
S***l –
uitstekende stofzuiger robot. simpele installatie en heel tevreden van het resultaat
R***t –
duidelijke werking en zeer snelle ontvangst. muisstil (hoe stil kan zoiets zijn he) maar bij rustig een bakkie koffie drinken ervaar je geen last van de robot
D***a –
Mega szybka wysyłka, mimo wielkiej promocji na Aliexpress paczka dotarła po 3 dniach z polskiego magazynu. Żadnych problemów z uruchomieniem odkurzacza. Mimo że byłem sceptyczny takiemu sprzętowi jestem mega zaskoczony jak cicho i skutecznie działa. Polecam!
Customer –
nach 10 Tagen war das Gerät da. Genau wie beschrieben. Gerät funktioniert richtig gut. mit dem iphone wurde die Verbindung schneller erstellt als mit meinem Samsung Note 9. app funktioniert auch super!
M***s –
Po pierwszym użyciu, obu trybów czyli odkurzania i zmywania musze przyznać że całkiem dobrze sobie poradził 🙂 świetny sprzęt. cena super w stosunku do konkurencji!
M***k –
The vacuum cleaner is great. It helps with daily cleaning. Vacuuming is very precise and mop function is good as well. Sometimes you need to mop two times where the stains are bigger, but on the other hand when doing it manually you would have to do the same. A9s is quiet and I find my life much easier and cleaner with it.
D***h –
używam 2 dzień. póki co jestem bardzo zadowolona. inteligentne stworzenie. dokładnie odkurza, co do mycia- jeszcze nie sprawdzałam. wysłane z PL. dostawa 2 dni. polecam
U***v –
Its ok
S***h –
Väldigt bra maskin! Tyst för att vara en robotdammsugare. Rimligt pris! Tyvärr kan jag inte styra den med bluetooth utan endast via wifi-nätverk. Detta har jag inte. Men det kommer också med en fjärrkontroll. Snabb leverans och ingen tullavgift eftersom den skickades från Spanien.