Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***p –
Fantastisch. Super sterk
S***a –
zamowione 4.08 dostarczone 8.08. jestem zadowolona . jedna miotelka dolaczona do robota jest zepsut. tak jest dobry. sprzata dobrze.
L***a –
Отличный помощник в уборке. Доставка быстрая, если выбирать РФ. Включили, протестировали, всё устраивает. Базу находит быстро, убирает отлично. После мытья пола, насобирал шерсть от собаки. Модель выбирала самую простую. Упаковка отличная, ничего не примято, не погнуто. Заказывала сразу три штуки, себе и двум сотрудницам на работе. все три пылесоса компактно сложены и были доставлены на почту. Доставка уж очень быстрая. спасибо продавцу за оперативность и качественный товар. Рекомендую.
D***v –
прибыл быстро за 5 дней,привёз курьер.Пока что не проверял.Выглядет оригинально.
P***n –
identique à la description ! voilà une marque de robot exceptionnel ! je possédais anciennement un irobot roomba qui m’a bcp déçu… ce petit ilife aspire parfaitement poils d’animaux
M***r –
So, here the review of a vacuum-cleaner fetishist 😉 I have used the A-brand R***** robot vacuum-cleaner for years, including the latest model which I sold when I moved house. Also, I have the latest D**** wireless vacuumcleaner now. I started to miss a robot and decided to give this one a try. Verdict: I am not disappointed! For a robot 6 times cheaper than the famous one, it does a pretty decent job. It’s not that heavy, it doesn’t speak (which I always found annoying anyway) and it doesn’t come with virtual walls, but I guess you can order those. But after half an hour the container was full of dog hair and dust, while I have used the fancy hand-held vacuum cleaner yesterday! So, yes, it passed my test. Definately. Oh, and shipped very fast. Great.
J***a –
Robot jest ok, pilot przeżył dwa podtopienia woda przez dzieci, robot niestety nie potrafi przejechać przez nogi krzesła, blokuje się przez to i moe potrafi się wydostać, i będzie tak walczył póki bateria nie padnie, czyści dobrze chodź chaotycznie, sprawdzony na schodach wykrywa klif i nie spada. Czasami się sam włącza. I czasami ma problem z trafieniem do ładowarki dokującej. Robot przyszedł w ciągu tygodnia, dobrze zapakowany.
L***a –
Это уже третий пылесос я покупаю в этом магазине. Отличные пылесосы и отличный продавец. Но вот доставка дрянь, из Испании доставка службой GLS, которая работает очень плохо, на дом не доставляют, хотя обязаны, и даже не оставляют фактуру с адресом где я могу получить посылку. Хорошо, что можно отслеживать по интернету, так я и нашла свою посылку. Было бы очень хорошо, если бы испанский филиал вашего магазина сменил плохую службу доставки на более ответственную. А так всё отлично, рекомендую и товар и продавца.
E***a –
Very fast shipping. Vacuum is quiet, cleans very well. Highly recommend!
S***o –
ordinato il 23/09 e ricevuto il 27/09.meno di 4 giorni per ITALIA, spedizione velocissima, Ringrazio ILIFE,la mia marca preferita sui robot aspirapolvere,che consiglio ⭐⭐⭐⭐⭐
Customer –
I’m really statisfied with my new clean buddy haha. everything is well prepared packed and shipped. the delivery was really vast. I highly recommend this product and this store
R***k –
Wszyscy byli zaskoczeni jak sobie dobrze radzi, ten zostanie u teściowej a ja zamówię wyższy model. Polecam w 100%
Customer –
snelle levering, zeer tevreden met de i life V3s Pro
Customer –
for 85$ perfect
L***n –
It took less then 1 week to ship to my house. Tested it and it works well and picked up the crumbs and hair. Comes with some extra filters. Packaging was great too