Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***s –
Thank you very much for the good product and fast delivery
B***e –
Had a minor problem with shipping. Never received my original order due to lost during shipping. But store acted quick and resent order. We all love these headphones. I have ordered 10 pairs already and everyone loves the quality. I’d say comparable to Beats for sure. Thanks again seller.
J***y –
These are nice headphones, the bass is solid, they get very loud! Maybe the loudest headphones I’ve had to date. When I have my volume at 30% on these compared to any of my other headphones it’s noticeably probably 10-12% louder. The sound is crisp and clear. The style is nice and they fit comfortably as they are very lightweight and has plenty of head and ear cushion. The only reason it gets a current 3 stars is because the package was received crushed halfway and possibly the cause for the 1 issue. The blutooth headphones do not charge, at all! I tried multiple wires, multiple harging bricks to no success. Once the battery dies they will only be able to be used as wired headphones. I have reached out to OneAudio and they have promised to send a replacement, once I get the replacement I will update these to 5 stars because they are good headphones.
Customer –
Great headphone
J***s –
Definitely the shit!
L***E –
Excellent Quality and sound, very happy.
D***n –
звук не aptx
R***k –
The sound is not as good as I expected
Customer –
good product,especially with respect to the price.Fast shipping to switzerland.Happy with this purchase.
J***e –
Good as usual oneodio production. Great purchase, great product
J***t –
Arrived! The box was a bit squished but still protected in bubble wrap….tried it out and sounds great NS works well… Thank you Seller I will recommend this product great sound for a great price thank you.
K***u –
really amazing product. very quick delivery with in 8 days i got the product. store is very prompt.
J***j –
as described, good quality
J***o –
Great fit good sound and simple to operate