Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Very fast shipping. Everything as expect, first impression is that good quality for the price. Not that much bass, but good enough for my rock and metal music.
J***e –
brilliant sound and so cool. love that the case can be charged also so if you run out of power simply pop them back into the case and they charge up without being connected to mains power.
M***s –
Just as described
Customer –
Amazing true wireless earphones for the price… Sound quality is really good.
G***g –
Eerste indruk is prima! fijn gebalanceerd geluid en zitten stevig in je oor. Niet voor alle oren geschikt omdat je vrij ver je oren in gaan, dus met een korte gehoorgang steken ze vrij ver uit. Het bedienen met de knopjes gaat gemakkelijk en zorgt bij mij niet voor extra overlast. Ook het bellen meteen getest, geen klachten gekregen over de verstaanbaarheid, maar wel wat omgevingsgeluid, maar niet persé storend. Al met al voor deze prijs een prima aankoop!
U***r –
Used QCY website to confirm product is real. Product arrived 2 weeks earliar than expected.
G***v –
Xosma geldi. Akustikasida yaxsidi qulagada gozel oturur.21 gune geldi. Meslehet gorurem amma satici pasilkanin ustunde nomre yazmamisdi sifaris verende bunu saticiya bildirsəz yaxsi olar cunki sizinle daha tez əlaqə saxlayarlar poctdan.
D***y –
like a lot of people I do be very skeptical about buying cheaper versions of popular products but for less then 20€ these are perfect. sound isn’t as good as the pair worth 100€+ but these are great quality, feel like a pair worth a lot more. Bluetooth connects straight away. have friends and family going to buying some and I will purchase them again.
F***k –
great, could have more bass
Customer –
Goed geluid. Makkelijk te paren. Maar pas een paar dagen in gebruik.
M***n –
good soundquality, overall good sound bass lows and highs. only a bit low volume at max volume
Customer –
i love it
M***d –
Fast shipping. Quality is perfect. I use for running and it doesn’t fall off
M*** –
Llego después de 24 días es nuevo y el sonido está bueno el único defecto que tiene es muy grande para las orejas por lo demás excelente
W***r –
Item arrived 9 days after placing order, so very happy with the delivery time. Headphones worked straight out of the box and the quality exceeds expectation for the price.
C***s –
Great product, just bought a second set
J***D –
I have the QS1 in black from before. I have been satiesfied with them. My wife was very satiesfied that she got a better version. The lid is very smart when in a bag.