Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***P –
heel erg tevreden
L***s –
as described very fast, really nice key board
F***s –
recidido conforme y muy rapido envio.
S***k –
Product description is inaccurate but only because it not list all features. With software all keys are programmable so not 7 keys x 4 modes but 42 x 4 macro settings in total 2 possible types to attach cable each type of backlit have additional customizable setting and more After arrival my old Genesis Thor100 end in the garbage.
Customer –
Items as described!!! Fast shipping time. Excellent store, would buy from again!!!!
S***s –
Super item. Really pleased with the service. Highly recommended.
V***v –
быстрая доставка, хорошее качество. заказывал из России. позже дополню.
V***v –
доставили быстро , коробка была немного по мята а так всё норм.
A***a –
it’s better then what i was think thank you so much is nice
D***s –
Perfect, just what I needed. The package was a little banged up but the contents were fine
R***v –
Классный кейпад. Все клавиши на свичах, даже G клавиши. С этим можно комфортно играть на ПК развалившись на диване, не только с геймпадом. Дополнительный USВ 2.0 очень кстати, подключил к нему беспроводную мышь. Возможно потребуется удлинитель usb.
Customer –
It arrived undamaged as per advertised
J***t –
Exactly what I expected and more. Keys make a nice clicking sound and the device looks durable. Plug and play. Had an issue with the software but I got it working by running the update included in the package. You can rebind keys or set certain macros. Nice addition to your PC setup. Obviously not a replacement for your keyboard but it has most keys there. I can reach every button with my hand. It would have been nice if the keypad had little legs/supports like most keyboards so you can set it higher but it’s still very comfortable like this! Would recommend! (might add pictures later)