Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***z –
Seguiré pidiendo este producto
J***u –
thanks
D***d –
Works nicely. Good package. It’s pretty. Product recommend.
Customer –
Was netjes op aangegeven datum aangekomen.
M***r –
First use sounds very promising! Very good sound and lightweight
Customer –
Awesome sound quality, super fast shipping. Fits in ears perfectly and pairs up to bluetooth easily.
M***a –
все отлично,себе заказывал,а через время, другу.мне и ему все нравится.во второй раз доставка была прямо до кв.и я ща доставку нечего не платил.Спасибо,товар отличный.
K***a –
un poco tardado pero todo bien con el envío bien empaquetado te mandan un mensaje agradeciendo por la compra solo falta probarlos a ver qué tal están
Customer –
didn’t recieved the package
Customer –
Sound is very good, bass is very nice overall very good quality. And arrived within time
Customer –
Range of headphones is very limited. Signal between the headphones and phone couldn’t reach from my head to my pocket, and the audio signal keeps cutting out.
A***r –
WOW I wasn’t sure about the quality, But for this price, quality is amazing.
M***r –
Passen gut und Koppeln ging problemlos. Besten Dank
B***b –
Harika
L***o –
Funciona de categoría son perfectos
T***n –
These are great the sound is clear and they hold a charge.
Customer –
Good sound quality and easy connection to the phone. Fast shipping as well.
Customer –
good product for this price. fast shipment
L***y –
They work very well. Sound great. Ordered on 08/03/2019 and received 08/27/2019. Box was a bit crushed but everything inside was great.
M***m –
Best 20 euros I’ve ever spent, I was surprised how sophisticated they are, only problem is that they are a little big so if you don’t position them right and leave them in for a long time it becomes uncomfortable, other than that I’m really happy with the order.
U***r –
Amazing quality for price, good sound, the touch controls work very well. My only issue is that the button in the case became pushed in almost immediately and no longer presses correctly. Arrived three weeks after order. I would buy from this store again.
Customer –
i like it but one problem is should mark it down on device right and left then it will b easy .
J***E –
thank you so much
V***n –
Thank you!
M***s –
I like it. Works good. The earloops are flexible and can be shaped to your ear. Got to get used to the features of how to turn up/down volume and next song. It’s treaky. Left one is for down, right one is for up (or is it the other way…)
T***n –
Very quick shipping. Perfect work and clear. Thank you lovely store and this store.
M***m –
excellent earphones clear sound and beautiful design,
Customer –
excellent A++++++++++
Customer –
Great cheap bluetooth headphones and sounds really good except one thing. Talking to another person using these is sometimes hard to hear. Sound almost muffled. Otherwise, need a cheap good sounding wireless buds, I recommend these. If not, and for talking, they’re alright.
U***r –
I received my order 5 days ago, it was a fast shipment, the product is very good, good quality, product is very similar to the photos,these little guys sounds super good, good store, I recommend it thank you seller