Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***g –
Great product!
J***i –
love it thank you. arrived fast
Customer –
오늘 받아 바로 사용하는데.. 따로 설명서가 없어 좀 난감. 그래도 사용하는데는 큰 장애는 없네요.
B***n –
works very well, nice and compact, but a little flexible, but it is quite light which is nice
M***n –
Very nice keyboard. Very good quality. Very fast delivery. Very recommended Seller! Thanks.
Customer –
awesome!!!
F***n –
I feel that overall the keyboard is too flimsy and doesn’t feel very stable. While the wireless bluetooth connected well for most cases… The fact the sometimes the keys feel “sticky” and draggy when typing
S***r –
As described; works well….
J***s –
ok
N***a –
O produto chegou antes do previsto.
I***o –
Works very well. The keyboard is very light and thing which makes it easy to carry around!
D***e –
Excellent keyboard. You really cant do better. The price and the build quality cannot be matched. I love using this with my ipad pro running the new iPad OS. The key travel is actually decent. The only con I have is that it is a little bit too light. Sometimes i shift the board around whilst typing. Ill have to but some rubber pads to help this. Other than that, 9.5/10 product.
M***d –
typing this on the keyboard ^^ i’m really happy about it. the first keyboard i got from them was bent; i didn’t leave a nasty review. instead, i told them about it and they immediately sent me another keyboard. the 2nd keyboard arrived today and i’m so happy about it ^^ it’s working 100%. The keyboard has a “powdery” feel to it. it’s kinda weird at first but i think it’s because it’s new and all that. 5 stars 😀
Customer –
Works well, but wish the light stayed on once it’s turned on.
Customer –
Perfect for my computer! Easy to sync
P***o –
I was first having some problem with a Galaxy S8. After contacting the support, they react very fast, and solve the matter. The communication is best. The keyboard looks very nice with an aluminium base a plate, which make resitive for carrying, The size of the Keyboard is small 20x 1.5cm, but just correct for writing with 2 hands. The build in accumulator give you freedom of many hours, without need of extra battery. Communication on bluetooth is working perfectly even on distance. Reconncetion after switch OFF/ON is immediate. Thank you so much for your good services and product. Hihgly recommendable
E***n –
Good
V***v –
Ok!