We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.79 out of 5 based on 14 customer ratings
14 reviews
92.9% of buyers enjoyed this product!
5 stars
( 12 )
4 stars
( 1 )
3 stars
( 1 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Customer –
For your money it’s just perfect, choosing a good budget for an amateur
Rated 5 out of 5
Customer –
highly recommended. The staff is just like the description. Some details about the flight, but the price/quality ratio is very good.
Rated 5 out of 5
Customer –
Very good store, and a lot of comprehensive help, my advice is to choose this store to buy your favorite SMRC products. I always wanted to have my own SMRC drone, which is perfect! thank you very much
Rated 5 out of 5
B***b –
It’s absolutely terrific. Flew with it this morning and I loved every minute of it! Camera is just fine (see picture for an image it captured).
Rated 3 out of 5
Customer –
i think the camera is not 5MP.
Rated 5 out of 5
C***t –
Alles prima geklappt Daumen hoch immer wieder gerne
Rated 5 out of 5
M***i –
The heli is fine. Make sure to buy more batteries and rotor blades : )
Rated 4 out of 5
D***n –
Works well but set up is really confusing even with the instructions. Once it’s all set up works well. Don’t recommend the VR glasses or is really blurry and wish the remote had the set up to hook your phone onto it like other drones on the market have. Also no option to buy extra batteries and when messages the store there was no response on how to get more batteries.
Rated 5 out of 5
Customer –
Excellent the amount of product. I recommend, quality product. Thank you
Rated 5 out of 5
Customer –
I’m really happy! I love it and it came pretty fast!
Rated 5 out of 5
Customer –
Very good, will continue to buy from the store!
Rated 5 out of 5
Customer –
Thank you I like. the product came fast
Rated 5 out of 5
Customer –
I loved all… came very well packaged and consistent with the picture..
Rated 5 out of 5
Customer –
Fast shipping and very good products of this perfect store
Customer –
For your money it’s just perfect, choosing a good budget for an amateur
Customer –
highly recommended. The staff is just like the description. Some details about the flight, but the price/quality ratio is very good.
Customer –
Very good store, and a lot of comprehensive help, my advice is to choose this store to buy your favorite SMRC products. I always wanted to have my own SMRC drone, which is perfect! thank you very much
B***b –
It’s absolutely terrific. Flew with it this morning and I loved every minute of it! Camera is just fine (see picture for an image it captured).
Customer –
i think the camera is not 5MP.
C***t –
Alles prima geklappt Daumen hoch immer wieder gerne
M***i –
The heli is fine. Make sure to buy more batteries and rotor blades : )
D***n –
Works well but set up is really confusing even with the instructions. Once it’s all set up works well. Don’t recommend the VR glasses or is really blurry and wish the remote had the set up to hook your phone onto it like other drones on the market have. Also no option to buy extra batteries and when messages the store there was no response on how to get more batteries.
Customer –
Excellent the amount of product. I recommend, quality product. Thank you
Customer –
I’m really happy! I love it and it came pretty fast!
Customer –
Very good, will continue to buy from the store!
Customer –
Thank you I like. the product came fast
Customer –
I loved all… came very well packaged and consistent with the picture..
Customer –
Fast shipping and very good products of this perfect store