Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
2 Weeks to germany. good quality. Well pakeged.
G***N –
Great watch! Quick shipping! Will buy again!
M***e –
I received the watch in perfect condition. Was not able to size the bracelet so ordered a NATO Strap for it.
J***c –
The strap is broken after 1 week
A***n –
Leider hat der Versand mit 6 Wochen zu lange gedauert…. Für den Preis sollte Express Paket selbstverständlich sein… Aber ansonsten einwandfrei und super Qualität
U***s –
Look great!
G***e –
The watch is nice, but shipment took some times to Germany …
Customer –
geen horloge gehad
B***g –
great watch for St Pattys day.
D***h –
Super Preis/Leistungsverhältnis und gute Qualität Vielen Dank aus Deutschland!
R***s –
Arrived fast packaged great product all functional with papers and authenticity recommend highly
Customer –
All is good!!! Looks great!!!
P***s –
Super
L***l –
watch arrived packaged nicely but was sent wrong colour NATO strap.The picture shows a grey/black strap and I recieved an all black one and it’s short besides that very happy with watch.
G***h –
The watch is ok for the money. The movement keeps accurate time to within +/-10 secs per day and the finishing is reasonable. The bracelet required some re-engineering as there aren’t enough removable links to allow for smaller wrist sizes. The only other minor niggle is the bezel which is very loose and wobbles when rotated.
G***E –
conforme à sa divulgation sur le site Sauf que son épaisseur est supérieure à ce que l’on aurait imaginé Marche parfaitement
Customer –
super!
S***y –
Item looks good for price but has got some quality control issues. My rotation bezel has marks on it.
E***n –
The date adjust did not work properly
Customer –
A good watch , worth the money. Strap was the wrong colour and far to small , but I can change it.
M***l –
Cheap but OK for the money
Customer –
very good
T***n –
Movement is very good
Customer –
fast livery good qulity
N***a –
Заказ 20.08 получен 02.09, уму непостижимо- супер быстрая доставка. Трек отслеживался. Упакованы часы очень заботливо в коробочке, всё с поролончиком и в чехольчике, вложена салфетка, типа как для протирки дорогих очков, для чего она нужна к часам, не поняла, и положили пластиковую карточку с надписью на китайском, тоже не пойму для чего. Коробочка в пакете с двойной пупыркой. Сами часы уже шли, полностью соответствуют описанию, механика, скелетон, автоподзавод. Ремешок и застежка укутаны в защитную плёнку, еле сняла. Стекло – непонятное. Выставила время и дату, наблюдаем. За сутки +/- 1 минута, для автоподзавода это нормально. На руке смотрятся стильно и брутально, ни за что не подумаешь, что так дёшево стоят. Муж доволен очень. Спасибо продавцу за качественную упаковку и быструю доставку. Отличная работа, с удовольствием ставлю пятёрку, поставила бы и две, но жаль, нет такой оценки.
A***J –
thank you very much
H***r –
Nice watch best price Thank you
V***o –
se retrasa 50 segundos al dia pero funciona bien y es tal y como se describe.
J***k –
Excellent watch for the price. I recommend.