Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***r –
Super product. Werkt goed en ziet er goed uit. Past bij de space grey kleur van macbooks. Scheelt veel geld vergeleken met het zelfde product dat je in Nederland ook kan kopen. Heel erg blij mee 🙂
F***s –
Very good
J***K –
perfect en snel ontvangen. product werkt zoals de beschrijving weergeeft
L***r –
Received the product in only 1.5 weeks! Very satisfied with the quality of it. Unfortunately I found out my laptop’s USB-C port doesn’t support HDMI signal.
E***z –
Quite happy that the dock supports Samsung Dex. I was able to engage Dex using either the HDMI or the VGA connection with zero issues. Network port works well too.
C***c –
Package arrived intact. Very good quality. Would recommend. Tested with a lenovo laptop and it works flawlessly. Warms a little. Tested with Samsung S8+ and DEx opens immediately.
Customer –
Working fine but the packaging could be better.
B***i –
received in 8 days, awesome
S***I –
Very happy. I have tested, the HDMI, USB, Network. Everything works just as it should be. I am using it on a Samsung Galaxy TAB S4 with Android 9.0. I received the package within 2 weeks (europe)
Customer –
Producto concuerda con la descricion, se nota de alta calidad en los materiales y su estructura, se recomienda al vendedor y el producto 100%.
P***n –
Great product. Plus and play on my 3 year old Asus laptop. Color match is perfect and the dock looks very nice, solid en premium. Hdmi and rj45 works flawless. USB 3.0 have good data transfer rates. Only my mouse isn’t very responsive. It has some lag. Maybe it is not because of the hub but is a mouse problem. I have to dive into that one. Overall I am very happy. Super fast delivery. I recommend the store and the product. 2 thumbs up
S***c –
I was looking for USB 3.0 Hub but then when I picked the item I made a mistake. It work’s on my MacBook but not on HP spectra.
Customer –
Perfect adapter for my Lenovo Thinkpad
R***o –
gran calidad y sin problema
C***r –
Dieses Dock ist genial und das zu einem super Preis!
Customer –
not checked all ports but all looks very good and nicely finished …. after a careful selection of lots of similar items I think the ugreen is the best one with all the ports generally required