Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Great!!! It would be even better if it could be rigid in the open position, and have multiple devices.
A***n –
Easy to type on, I have the version without leather on the inside.
L***g –
Swift connection and after a short period of typing, this keyboard is great. So glad I didn’t opt for a smaller, compressed keyboard!
I***t –
Very nice equipment. Not sure what to think of ‘the lether’, but it’s much beter than hard plastic. 🙂 It’s a little bit getting used to “Fn-keys” for [Delete, Home, End, Page Up and Down]. The keyboard stays put when closed, due to firm magnetic closing, so that is gooed 🙂 And the board indeed does not shift, when typing, also good 🙂 It works, and I think it will last a long time 🙂 I am very happy with this device!
J***z –
Works with Raspberry Pi.
X***e –
Good quality, fast shipping. Free case would recommend. Booklet is in chinese though no english so 4 stars
A***n –
I bought this with portability and ergonomics in mind and I’m very satisfied in terms of both aspects. 2 things that would make this product 5-stars would be: 1) to increase the size of top row of numeric keys; 2) and to move the number 6 key over to the right hand side (warning: for the touch-typers who already have proper typing habits; this might be a deal breaker)
Customer –
this is a great product it has been a game-changer for me and my phone.
Customer –
very good
Customer –
These keyboards are great. It is taking some retraining of my mind to type on a split keyboard, but it works very well. My only wish is it had a CMD button instead of WIN button, but it still works the same.
S***a –
looks good as in the picture, havent tried of all the buttons whether it works but seem okay tho, happy with the delivery time 2,5 weeks and packaging thats safe
L***n –
Came verry quick. 1-2 weeks to the netherlands including a 4 day holdup at customs. Nice product, feels high quality. Included case looks a little bit cheap, might break. Keyboard feels nice, has magneta to keep it folded. Really tiny when folded up but full size when unfolded. Easy to type on. Layout os different than a mac keyboard. Cmd, alt, cte and fn keys are in a different order. Also since the manual is in chinese i do not know how to get the escape key working…
A***a –
The product arrived in good condition and I’m satisfied. I recommend this store.
Customer –
Good quality for the price, but the “leather” is really not leather, it is more of a suede-like material more like microfiber kind of texture. Would give 4.5 stars instead but cant.
O***o –
Ótimo. Funciona perfeitamente. Muito prático. Confortável para digitar