Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***r –
Was packed – great! Item arrived in perfect condition. very cool keyboard, I ordered with blue switches, for playing shooters it was perfect, full control by the character. Easy tapping. Thank you store.
S***v –
Very good keyboard. Play comfortably and pleasantly. It is a pleasure to print on it, especially with my love for mechanical keyboards and with the imitation of this very mechanics, it copes perfectly. For those who do not know what a mechanical keyboard is, then it simply produces erotic, clapping sounds, this is a warning, if you do not like loud printing, then do not buy it p. And so the clan is excellent i recommend to buy.
V***n –
Looks exactly as advertised. The packaging was damaged, but no damage to the actual product, the keyboard and mouse still work.
A***a –
The keyboard came in a month, the box is a bit crumpled, but inside everything is intact. Checked, everything works. On the table takes place a little. The backlight is bright. I recommend to buy!
T***a –
Looks very decent, decent keyboard. There was a crumpled box, but everything is whole. Fast delivery, less than a month.
K***h –
Thank you! All as in the description. Track tracked. The keyboard came in good condition. They didn’t check the case.
L***w –
Cool keyboard! On the camera she is much worse. I liked all the colors in place. More beautiful than in the picture I advise everyone
L***d –
Came, everything works, the keyboard is excellent. Pack mighty and better, just stuffed in a cardboard box, it’s good that everything came
X***u –
Not a bad keyboard. No damages or flaking keys. The keyboard is very cool. Quality price excellent! Seller recommended!
M***m –
Keyboard super! Everything works, everything glows! The box was whole!) the mouse also works fine!) the order is very satisfied, i advise everyone!) by the way, i also thought that it was all aluminum, but it’s not so …., unfortunately only the top cover, and the bottom is plastic! But i’m still happy!) thanks to the store!
A***h –
Excellent quality. Configured with a function key without external programs. Each button can be highlighted by its color or darkened. The sound is slightly louder than the membrane, pressing is clear. I’m very pleased.
M***v –
Keyboard super, unusual, backlight super, well, it’s not a mechanic, everything works, aluminum panel, i recommend to buy.