Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***r –
It’s very small and the reading speed is very fast. Recommend it!
U***r –
As someone who started on computer with old 160 kb floppies, these things are a miracle. And they even look good.
C***r –
Really great design, fast drive. One thing I was surpised to realize: With a metal casing, there is no flashing light to show it is running/working. I discovered I counted on that with other thumb drives. But it has a really strong ring hole, which I need to keep on my key chain. So overall, a nice product. Had it for a week when writing this.
U***r –
This USB is super tiny and heavy duty at the same time. I wish it would have come with a lanyard. I hooked it up to one of my old ones, because it is very tiny and I was afraid to loose it. I copied over a bunch of files from my classroom computer and it quickly transferred over 1,000 files with no problem. Very happy with my purchase
C***r –
I use the 32gb USB drive to transfer files from PC to PC in my household. I have a network, but large files are much easier to just drop on the drive, and toss it over onto the other system. This one works great!
C***r –
Using this to record Tesla dashcam video, which is three concurrent streams from three cameras.
P***h –
OK
C***r –
This USB is GREAT! It’s very sleek and clean, has a metallic feeling, can hold a decent amount of data too. I use this mainly for my classes and keep it on my keychain. I never forget it as it fits really well on it, furthermore has seen rain and it still works like a charm. Only gripe is that if it stays in a computer for too long it can get a bit warm(not too hot). Otherwise, a very solid and good USB to use for anything.
C***l –
The USB doesn’t get a burn or hot at all and it opens the file very fast. I won’t talk about the portability because that really depends on how you carry it? And the size is normal just like any other USBs.
M***r –
Very fast shipping, Fast delivery, Without problems to Germany.. Thanks so lot!
M***m –
very nice and easy to use
C***d –
Excellent usb stick. The material is like a space gray aluminum, it is extremely nice but very delicate. Guaranteed it will scratch as soon as you plug it in a couple of times into your computer. However, it is still an amazing piece of tech.
U***r –
Magical USB
C***r –
This is a well made usb. Can carry it around and not fear damage to casing that would cause read or write issues. I’ve use these versus some “bargain” brands and alsways go back to Samsung. Worth the slightly higher cost IMO
J***e –
Received the stick within 2 weeks after ordering. But it is NOT USB3. It has the speed of USB2: transfering a 1GB file the writing speed is max 9MB/s, reading speed is about 20MB/s.
F***h –
nutzbarer Speicher 14,6Gb- also voll ok. DerUsb-Stick mit Adapter geht am Handy- super !