Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.gearscoot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***r –
clever bit of kit. does more than you’d think. good keyboard good store
U***r –
Very good item
A***r –
Quick delivery. 12 days to New Zealand. Bluetooth connects easily to mobile phone. Fully functional. Rechargeable battery. Charged by usb. Good product.
C***e –
Very good quality and fast delivery
Customer –
1/pc. Product as described. Delivered safely and works without issue. Excellent.
D***. –
aciu puikus daiktas .
U***r –
It doesn’t say how many amps to charge it with on the manual but it does say don’t charge it with the wrong power supply… Otherwise its a very handy product.
A***a –
yes! love it for my Android 7.1 projector. paired no problem. works well with no lag at all. not sure about distance because I lay right next to the mini projector while watching the internet on my ceiling. the same size as a regular remote easy to memorize keys, small and very light weight. backlight is great plus
C***z –
Excellent keyboard so far!!!
K***s –
Fast delivery and fantastic keyboard. Works perfectly with Mi box. Recommended store. Thanks
J***n –
Nice keyboard. Thank you.
Customer –
Works alright, arrived quickly.
Customer –
very good Bluetooth keyboard. fast shipping.
R***t –
Mooi klein en heel stevig.
G***r –
I just got this keybooooard, nice looking mini bluetooth keyboard. Very light weight and seems well built, bllllluettttooth connected easily. But on occcccccaaaaaaaaaaaaaaaaaaaaasssssssssssssssion a random button sticks and the mmoooousee currrrrrrrrrrrrrrrrrrrrrrrrrrrrrrssorrrrrrrrrrrrrrrr seems a little laggy. I don’t know if thhhhhhhese issues are aaaaaa confliiict with my model of phone but becccccauuuse of the sticky buttonsssssss it is difficult to do serrrrrious tyyyyyyyyyyypppppppppppppppppppppppppppppppppppppppppping
E***a –
Este teclado é Bluetooth. Não vem com aquele mini pen drive pra conexão entre o computador e o teclado por exemplo. Resumindo: ótimo produto. Recomendo.
M***n –
Shipping was fast. I was positively suprised how good the Mini-Keyboard works. The tochpad is very accurate and the buttons fells also good. Even scrolling with two fingers on the touchpad works, It’s a good remote for a HTPC, small and good. Also the backlight is very bright. The on/off switch looks a bit fragile, but it feels strong. Also the backlight could be better, it doesn’t turn automaticly or it tooks a long time. But overall a very good keyboard an can fully recommend it every htpc owner.